Privacy Policy

Last updated: April 28, 2026

Who we are

VAQEN sells reliable home electronics through this independent online store. Our website is used for product browsing, customer accounts, cart and checkout, COP/MMG manual payment verification, order tracking, warranty support, and WhatsApp customer service.

Information we collect

When you browse or place an order, we may collect order details, product selections, billing and delivery details, account information, payment method selection, order notes, warranty support information, and messages you send to us.

For site monitoring and business analysis, we may also collect technical and usage data such as IP address, approximate location derived from IP, device and browser type, pages viewed, products viewed, search terms, clicks, cart actions, checkout steps, visit duration, referrer, and whether the same visitor returns to the site.

How we use the information

We use this information to operate the store, process orders, verify COP/MMG payments manually, arrange delivery, provide WhatsApp follow-up, handle returns, support the 1-year warranty, prevent fraud, improve product pages, understand customer interest, and keep the website secure.

Cookies and analytics

The site may use cookies or similar technologies to keep cart and account sessions working, remember visitor behavior, measure browsing activity, and identify repeat visits. Blocking cookies may affect cart, checkout, login, and order tracking features.

Payment verification

VAQEN currently uses manual COP/MMG payment verification. We do not ask you to enter card details on this website. If payment proof is requested, you may be asked to send proof through WhatsApp so the order can be checked and updated.

Who we share data with

We only share information when needed to operate the store, deliver orders, provide customer support, comply with legal obligations, protect against fraud, or use trusted service providers such as hosting, WooCommerce/WordPress tools, analytics, email, and WhatsApp communication.

How long we retain data

Order, customer support, return, and warranty records may be kept for business, accounting, security, and warranty purposes. Analytics and technical logs may be kept as needed to improve the website and monitor suspicious behavior.

Your choices

You can contact VAQEN on WhatsApp to ask about your order information, account details, return records, or warranty support records. Some data may need to be retained for order, legal, accounting, security, or fraud-prevention reasons.

Contact

For privacy, order, payment verification, return, or warranty questions, contact VAQEN on WhatsApp: +5927668495.